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Our team usually responds within 24 hours. Find the right contact below or check the FAQ first — it's often faster.
Support
Account issues, payment problems, reporting, or anything else affecting your experience.
support@lovespotapp.comExpected response time
Support emails: within 24 hours · Safety reports: within 2 hours
Send us a message
Tell us what's going on and we'll get back to you by email.
Frequently Asked Questions
Quick answers to common questions.
How do I cancel my subscription?
If you subscribed via the App Store (iOS), cancel through your iPhone Settings → Apple ID → Subscriptions → LoveSpot. For subscriptions purchased on our website, email support@lovespotapp.com and we'll cancel it within 24 hours.
My premium features aren't showing after payment. What do I do?
Try logging out and back in — your subscription should sync automatically. If the issue persists within 30 minutes of purchase, email support@lovespotapp.com with your user ID and payment receipt.
How do I report a user or abusive content?
You can report directly in the app by tapping the three-dot menu on any profile or message. For urgent safety concerns, email support@lovespotapp.com with "Safety Report" in the subject line.
I was charged but my payment didn't go through. What now?
Charges that appear but don't activate usually reverse within 5–7 business days. Email support@lovespotapp.com with your payment reference and we'll look into it urgently.
Can I get a refund?
For App Store purchases, refunds are handled directly by Apple via reportaproblem.apple.com. For web purchases (Stripe/Paystack), contact us at support@lovespotapp.com within 7 days of purchase.
How do I delete my account?
Go to Settings → Account → Delete Account inside the app. This will permanently delete your profile, matches, and messages. This action is irreversible.
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